A Midtown law firm needs a Help Desk Support Technician to staff its Tier 1/2 desk, covering hardware setup, Active Directory account administration, and white-glove support for partners and attorneys. Ticket volume runs through ServiceNow, and the role includes some early-morning coverage to support attorneys before court appearances.

You'll image and deploy laptops, manage O365 and Exchange mailbox issues, and coordinate with a small AV team for conference room support. This is an on-site role five days a week; prior legal or other professional-services help desk experience is a plus but not required.

2+ years of Tier 1/2 help desk or desktop support experience
Working knowledge of Active Directory, O365 admin center, and basic networking
Professional, client-facing demeanor